Please read these terms carefully before booking your move with us.
Last Updated: March 2026
Hey! We are really glad you chose The Movers 4u for your upcoming move. We are a local, licensed, and insured moving company based right here in Naples, Florida and we care deeply about giving you the best moving experience possible.
These Terms and Conditions explain how we work together. We have written them in plain, simple language no confusing legal jargon. We want you to feel comfortable before your move day arrives.
By booking a move with The Movers 4u whether by phone, online, or in person you are agreeing to these terms. If you have any questions about anything written here, please call us before your move. We are always happy to explain.
Quick Tip: You do not need to memorize all of this. Just give it a read so you know what to expect and what we expect from you too. Moving works best when everyone is on the same page!
01 Our Services What We Do and What We Promise
Movers 4u is a full-service moving company based in Naples, Florida. We proudly serve homeowners, renters, and businesses all across Southwest Florida. Here is what we offer:
We serve Naples, Bonita Springs, Fort Myers, Marco Island, Estero, Cape Coral, and the surrounding areas.
Our promise: We treat your belongings like they are our own. We show up on time, work efficiently, and make sure you are happy before we leave.
02 Booking & Service Agreement
When you book a move with The Movers 4u, a formal service agreement is created between you (the customer) and us (The Movers 4u). This happens the moment you:
By completing any of the above actions, you confirm that you have read, understood, and agree to these Terms and Conditions.
Who This Agreement Covers
This agreement covers you the person who booked the move and any family members, employees, or other people present at your move location on move day. Please make sure the person who is home on move day understands these terms.
Accurate Information Is Your Responsibility
When you book your move, we rely on the information you give us. Please be as accurate and detailed as possible. This includes:
Important: If information provided at booking turns out to be inaccurate on move day, additional fees may apply. For example if you told us it was a one-story home but there is actually a flight of stairs, we will need to add a stair fee.
03 Estimates, Quotes & Pricing
We believe in honest, upfront pricing. No surprises. No hidden fees. Here is how our pricing works:
Local Moves Hourly Rate
Most local moves (within the Naples area and nearby cities) are billed by the hour. The clock starts when our moving crew arrives at your first location and stops when the last item is placed at your destination and payment is complete.
Our minimum charge for local moves is two (2) hours of labor. Even if your move only takes one hour, the two-hour minimum still applies.
Long Distance Moves Flat Rate
Long distance moves are quoted at a flat rate based on the inventory list you provide, the total distance, and other factors like stairs, storage, or special items. Your flat rate quote is binding as long as your inventory does not change significantly.
What Is Included in the Quote
Your quote includes:
What May Cost Extra
Additional fees may apply in these situations:
Good to know: We will always tell you about any extra charges before they are applied. We will never add fees without talking to you first.
04 Payment Terms
Deposit
A deposit is required to confirm and hold your moving date. The deposit amount will be communicated to you at the time of booking.
The deposit is non-refundable if you cancel. Please see Section 05 (Cancellation Policy) for full details.
Final Payment
Final payment is due at the completion of your move before our crew departs your destination. We accept the following payment methods:
Declined or Failed Payments
If your payment fails or is declined, your items may be held in our truck or in storage until payment is received in full. Storage fees may apply for every day items remain in our possession due to non-payment.
Disputed Charges
If you believe a charge on your final invoice is incorrect, please tell our crew supervisor at the time of the move before signing off. We will review it together and resolve it right there. We want to get it right for you.
Chargebacks filed with your bank without first contacting us may result in a dispute process and additional processing fees.
Tips
Tips are never required but are always appreciated. Our moving crews work incredibly hard if your team did a great job, a tip is a wonderful way to say thank you!
05 Cancellation & Rescheduling Policy
We completely understand that life happens. Plans change. Sometimes a closing date gets delayed or an emergency comes up. We try to be as flexible as possible but we do have policies to protect both you and our team.
Cancellation Policy
If you need to cancel your move, here is how it works:
Why do we have this policy? When you cancel at the last minute, we lose an entire day of work that could have been given to another customer. This policy helps us keep our team employed and our business running so we can continue to serve Naples families.
Rescheduling Policy
Need to change your move date? No problem just give us as much notice as possible.
Our Right to Reschedule
In rare situations such as severe weather, mechanical failure, or a crew emergency we may need to reschedule your move. If this happens, we will notify you as soon as possible and work with you to find the earliest available date. No cancellation fees will be charged if the rescheduling is on our end.
Right to Refuse Service
We reserve the right to cancel or refuse service on move day if:
If we exercise this right, you will be notified immediately and a cancellation fee may apply.
06 Move Day What to Expect
Arrival Time
We will give you an estimated arrival times when you book. Our crew will do everything possible to arrive within that times. However, factors like traffic, weather, or delays from a previous job can occasionally cause minor delays.
If we expect to be more than 30 minutes outside your times, we will call or text you to let you know. Arrival time is estimated, not guaranteed but we will always keep you informed.
We do not offer discounts for delayed arrivals unless the delay is significant and caused entirely by us.
Truck Size
We will bring a truck appropriate for the size of your move based on the information you gave us. We cannot guarantee that all your items will fit in a single truckload if you have significantly more items than originally listed.
If a second truck is needed due to undisclosed inventory, additional charges will apply.
Move Day Changes
If you need to make changes on move day like adding items, adding stops, or changing the destination address please let our crew leader know right away. Changes may affect the total time and cost of your move.
Safety First
Our crew will always make safety the top priority. If our team believes a situation is unsafe such as moving furniture in heavy rain without a covered loading area, or carrying items through an unstable path they may pause or modify the approach. We appreciate your understanding in those moments.
07 Your Responsibilities as a Customer
A great move is a team effort! Here is what we ask of you before and on move day:
Before Your Move
On Move Day
Children & Pets
For everyone’s safety, please ensure that children and pets are in a safe, separate area during the move. Moving heavy furniture in tight spaces can be dangerous, and we want to make sure your little ones and furry friends stay safe.
Hazardous Conditions
Please clear a safe path for our movers both at your origin and destination. Remove tripping hazards, unlock all doors in advance, and let us know about any tight staircases, low ceilings, or narrow hallways ahead of time.
08 Liability & Insurance Protecting Your Belongings
This is one of the most important sections to understand. We care deeply about your belongings and we handle them with great care every single day. But we also want you to know exactly what protections are in place.
Basic Valuation Coverage (Released Liability)
By default, all moves are covered under Released Liability, which is the standard protection level required by Florida law for moving companies. Under this coverage:
This means Released Liability does not cover the full replacement value of your items. We strongly encourage you to consider additional coverage for high-value belongings
Full Value Protection (Optional Upgrade)
You may choose to upgrade to Full Value Protection before your move begins. Under this option, we are responsible for the full repair or replacement value of any item that is lost, destroyed, or damaged while in our care. Please ask us about Full Value Protection pricing when you book.
Third-Party Moving Insurance
You can also purchase independent moving insurance from a third-party insurance provider. This is separate from our valuation options and may offer broader protection. We encourage you to explore this option for high-value moves.
What We Are Not Liable For
Even with the best care, there are some situations where our liability is limited or excluded:
Best Practice: Always take photos of your important items BEFORE the move. If anything is already scratched or chipped, document it this protects both of us.
09 Items We Cannot Move
For the safety of our crew, your family, and your other belongings, there are certain items we are not able to transport. Please do not include these in your move:
Hazardous Materials
Perishable & Living Items
Other Items We Cannot Transport
If any prohibited items are found in our truck during your move, we reserve the right to remove them, refuse service, or involve the appropriate authorities without liability to The Movers 4u.
10 Storage Services
If you need your belongings stored between your move-out and move-in dates, we offer secure storage options. Here is what you should know:
Storage Terms
Releasing Your Items from Storage
To release your items from storage, you must:
Abandoned Items
If items remain in storage and no payment is made for 60 or more consecutive days and we are unable to reach you despite reasonable attempts we reserve the right to treat the items as abandoned in accordance with Florida law.
11 Long Distance & Out-of-Area Moves
For moves beyond the Naples area or out of the state of Florida, the following additional terms apply:
Binding Estimate
Long distance moves are booked on a binding flat rate based on your declared inventory. Your price will not change as long as the inventory and move details remain the same as quoted.
Delivery Window
Long distance deliveries are made within an estimated delivery window not on a guaranteed specific date. Delivery windows depend on distance, route, and logistics. We will keep you updated throughout your delivery.
Weigh Station
For large long-distance moves, your shipment may be weighed at a certified weigh station to verify the weight matches your inventory estimate. You will receive a copy of the weight ticket.
Payment for Long Distance Moves
Long distance moves require a larger deposit upfront. The remaining balance is due before delivery is made at your new destination. We cannot release your items until payment is received in full.
12 Antiques, Fine Art & High-Value Items
We are experienced in moving antiques, fine art, sculptures, and other high-value or irreplaceable items. However, these items require special handling and have special terms.
Example: If you own a 200-year-old oil painting or a hand-carved wooden cabinet passed down through generations, please tell us about it when you book. We will make sure it gets the special treatment it deserves.
13 Damage Claims
We take great pride in the care we give to your belongings. But if something does get damaged during your move, here is exactly what to do:
Step 1 — Note It Before We Leave
Do a walkthrough with our crew supervisor before they depart. If you notice any damage, point it out right then and there. Our crew leader will note it on the move completion form.
Step 2 — Document the Damage
Take clear photos of the damage as soon as possible. Include the item, the type of damage, and any relevant context.
Step 3 — Submit a Written Claim
All damage claims must be submitted in writing within 7 calendar days of your move date. You can email us or use our contact form on the website. Claims submitted after 7 days may not be eligible for compensation.
Step 4 — We Will Respond
We will acknowledge your claim within 3 business days and work toward a fair resolution. Depending on your coverage level, resolution may include repair, replacement value, or a cash settlement.
Items reported as damaged after you have signed the move completion form (indicating all items were received in good condition) may not be eligible for a claim. Please inspect everything carefully before signing.
14 Privacy & Your Personal Information
We respect your privacy. When you book a move with The Movers 4u, we collect the following information:
How We Use Your Information
What We Never Do
Data Security
We use industry-standard security practices to protect your information. However, no system is 100% foolproof. If you have concerns about data security, please contact us directly.
Reviews & Testimonials
If you leave us a review or provide a testimonial, we may use it on our website or social media but only with your permission and we will never include your last name or address without express consent.
15 Dispute Resolution
We truly hope every move we do results in a happy customer. But if you ever feel that something went wrong or was handled unfairly, here is how we handle it:
Step 1 — Talk to Us First
Please call or email us directly. Most issues can be resolved quickly and fairly in a simple conversation. Our team is always willing to listen and make things right.
Step 2 — Formal Written Complaint
If your concern is not resolved through a phone or email conversation, you may submit a formal written complaint. We will respond in writing within 10 business days.
Step 3 — Mediation
If we cannot reach an agreement through direct communication, both parties agree to attempt mediation through a neutral third party before pursuing legal action.
Step 4 — Legal Action
If mediation is unsuccessful, disputes shall be resolved in accordance with the laws of the State of Florida. Any legal proceedings shall take place in Collier County, Florida the county where The Movers 4u is based.
Our goal is to resolve every dispute fairly and quickly. We are a local business built on trust and reputation. We will always do our best to make things right.
16 Changes to These Terms
We may update these Terms and Conditions from time to time. When we do, we will update the ‘Last Updated’ date at the top of this page.
If you have already booked a move, the terms that were in effect at the time of your booking will apply to your move unless we notify you of a material change and you agree to the new terms.
We encourage you to review this page periodically so you are always informed.
17 Contact Us
If you have any questions about these Terms and Conditions or anything else please reach out. We are real people and we are always happy to talk.
We are a local Naples business and we are proud of it. Every call goes to a real person on our team not a call center. We look forward to helping you move!
Book a Call
